New Supervisor Training Series
Fundamentals of Supervision Series is a collection of six (6) virtual courses designed to educate and inform supervisors on the fundamentals of managing people. Each of the webinars is presented by experts on the topic, helping our attendees apply the latest management best practices into real-life scenarios.
Part 1: Role of a Supervisor: Understand core responsibilities and skills required to effectively manage people and teams. The session covers a wide range of topics, including:
- The role of the supervisor
- The supervisory relationship
- Supervision methods
- Performance check-ins and coaching
Part 2: Supervisor Best Practices: is designed to help supervisors develop the skills and knowledge they need to be successful in their role. The session covers a wide range of topics, including:
- Change management. How to manage change effectively.
- Customer service. How to provide excellent customer service.
- Problem-solving. How to identify and solve problems effectively.
- Team building. How to build and maintain effective teams.
Part 3: Managing Performance: is designed to help managers develop the skills and knowledge they need to effectively manage employee performance. The session covers a wide range of topics, including:
- The performance management process. What are the different stages of the performance management process? How to set performance goals, track performance, and provide feedback to employees.
- Performance appraisals. How to conduct effective performance appraisals.
- Coaching and development. How to coach employees to improve their performance.
- Discipline and termination. How to handle performance issues, including discipline and termination.
- Legal considerations. What are the legal requirements for performance management?
Part 4: Career Development is designed to help individuals develop the skills and knowledge they need to advance their careers. The training typically covers a wide range of topics, including:
- Career planning. How to set career goals and develop a plan to achieve them.
- Communication skills. How to communicate effectively in the workplace.
- Critical thinking skills. How to think critically and solve problems.
- Leadership skills. How to lead and motivate others.
- Problem-solving skills. How to identify and solve problems effectively.
- Self-management skills. How to manage your time, set priorities, and stay motivated
- Teamwork skills. How to work effectively with others, and coach others to work effectively together.
Part 5: Manager HR Policies & Procedures: is designed to help supervisors understand the company’s HR policies and procedures. The session covers a wide range of topics, including:
- The company’s HR policies and procedures. What are the company’s policies on hiring, firing, discipline, compensation, benefits, and other HR-related matters?
- How to apply the company’s HR policies and procedures. How do the company’s HR policies and procedures apply to specific situations?
- How to enforce the company’s HR policies and procedures. How do you ensure that employees are following the company’s HR policies and procedures?
- How to resolve HR-related issues. How do you handle HR-related issues, such as employee complaints, performance problems, and disciplinary matters?
- How to comply with legal requirements. How do you ensure that the company is complying with all applicable legal requirements?
Part 6: HR legal compliance for supervisors, is designed to help supervisors make decisions that do not violate an employees’ rights. By being aware of HR legal compliance, supervisors can help to protect their company from liability and ensure that employees are treated fairly. This session covers some of the key areas of HR law that supervisors need to be aware of:
- Discrimination: Supervisors must not discriminate against employees on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information, or other protected categories. This includes making employment decisions, such as hiring, firing, promotion, and discipline, as well as creating a hostile work environment.
- Harassment: Supervisors must not harass employees, either physically or verbally. This includes unwelcome conduct that is based on a protected characteristic, such as race, sex, or disability, and that creates an intimidating, hostile, or offensive work environment.
- Equal pay: Supervisors must ensure that employees are paid equally for equal work. This means that men and women must be paid the same for doing the same job, and that employees with disabilities must be paid the same as employees without disabilities for doing comparable work.
- FMLA: Supervisors must comply with the Family and Medical Leave Act (FMLA), which allows employees to take unpaid leave for certain family and medical reasons for employers with 50 or employees.
- ADA: Supervisors must comply with the Americans with Disabilities Act (ADA), which prohibits discrimination against employees with disabilities. This includes providing reasonable accommodation to employees with disabilities so that they can perform their jobs.
Part 7: Engagement & Recognition is designed to help managers and employees understand the importance of employee engagement and recognition, and how to effectively implement these concepts in the workplace. The session covers a wide range of topics, including.
- The importance of employee engagement. Why is employee engagement important? What are the benefits of employee engagement?
- How to measure employee engagement. How do you know if your employees are engaged? What are some tools and techniques you can use to measure employee engagement?
- How to create a culture of recognition. What is recognition? Why is recognition important? How do you create a culture of recognition in your workplace?
- How to give effective recognition. What makes recognition effective? How do you give recognition that is meaningful to your employees?
- How to recognize employees for different types of accomplishments. How do you recognize employees for their hard work, their contributions to the team, and their overall performance
